Chosen Solution
Last week my ps4 started showing a message “unrecognized disc”. After inserting a disc, the disc slides in, makes a little laser scratching noise, but it doesn’t load. On the top right corner of the tv I notice an image of a disc spinning. The disc tries to eject itself but doesn’t and continues a 2nd time until the unrecognized disc message appears in a black box with a question mark in it. I replaced the optical drive with a used one I purchased from eBay, but it sounded worse and didn’t fix the problem. Maybe it was defective item, I’m planning on returning it for a refund. My question is what should I do? Try buying another optical drive or send in the ps4 for service since my warranty is expired (The cost is $150). Also could it be something else other than the optical drive?
I would suggest sending it to sony as you have already swapped it out and that did not work so it may be something worse but without further diagnosis we cannot help much
Hi Joel, the problem is that the optical drive and the motherboard have serial numbers that are married, if you change the whole drive this is going to work since it doesn’t have the right serial number.
Just going to throw this one out here because I had a similar issue with a PS4 (except it would attempt to read the disc for about two minutes, make a loud noise, continue to read, then throw the error). On the bottom of the optical disk drive is a component which contains a web of white plastic gears. It’s held to the assembly by three screws. Unscrew these and carefully remove the unit, and at the bottom (near where the disc is inserted into the system) will be a pair of rollers joined by a white plastic piece. In my case, the left roller was not very loose when pressed down on, and would often stick to the plastic. I removed the right roller, and reseated the plastic piece in between and that roller, checking to make sure that both would easily flex up and down when pressed upon. Reassembled everything and just gave it a try, and sure enough my blu ray movies boot right now. The drive is also much quieter now, though I’m trying to deduce the reason to the loud scraping sound that comes during the eject (it doesn’t damage the discs, but its an unpleasant sound nevertheless).
If your drive still doesn’t work after replacing. It’s your motherboard FUSE. Google & replace the F6202 fuse (check the others near it as they could be a problem also). This fixed it for us. No new drive or motherboard needed.
I realize this was a couple years ago but posting in hopes it may help someone else. I just replaced my laser too and still got the unrecognized disc error. I pulled the top cover off to check the fan side and noticed a tiny spring sitting there loosely. I put it back where it goes and now my discs are being read. Maybe check for that before anything else.
