Chosen Solution
Hi, as the title says: PS4 randomly loses Wifi connection and disconnects controller and no way to reconnect them again or having my PS4 controller to detect the console again, UNLESS I do a HARD RESET to the console (keeping the power button touched with finger for several seconds - doing a turn off / turn on cycle manually) Same I read here in this thread, but no solution found. https://community.playstation.com/conten… Some others suggest it is related to the antenna. But my console has never fallen, and if it was the antenna, I guess turn it off several wireless devices around, and approaching the Wireless controller to the console should allow the controller to detect the console. But it does not. Other suggest it was a bad Firmware installed (bugs on it). I can’t reverse the last update of the console. I don’t even know if that is possible. I’m having this annoyance constantly in the middle of an online game, and I need to restart the PS4 mannually every time in order to have WIFI and BT wireless connections restored. THERE IS NO WAY to connect them again, until I do this HARD RESET to the PS4 console. When turned on, then everything connects again (wireless controller and WIFI). Then again, at a random time, disconnects from WIFI and Wireless controller (in the middle of a game, or movie, etc.). It just keeps doing it. By the way, I have another spare controller. Same thing. Fully charged both of them. Same results. Any other suggestion will be very appreciated.
Well, just to confirm my personal workaround to solve this issue, and to help others in same situation. Thanks again Scott for the suggestions in your answer. I also contacted Sony chat support, and since it couldn’t be fixed by troubleshooting software and since my console is 2 years old (out of warranty) sending it to Sony for repair will cost a fee of $99 plus taxes (shipping not included both ways), I ended up tried one more simple thing in order to save some bucks. To summarize: I did a fresh cleaned installation, deleting the firmware and downloading it again from SONY website, running the PS4 console in safe mode to perform this tasks, and of course, backing up all my info before. Results: Same issue.I blew compressed air with the open console, in case some dust is causing static. Result: Same issue.I moved my Ps4 to another room, to try to avoid interference, and again, fully charged both of my controllers. Result: Same issue, and neither of the controllers re-connect. So the remaining thing was sending it back to Sony or simply buying a new console since looks it is hardware related (wireless module). I saw some videos in youtube explaining how to dump the firmware in the chip to fix corrupted firmware in the wireless program, but requires hardware tools, and electronic soldering. Again, not my field. Solution (for my case). Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA. IT never disconnects my controllers, and the internet connection/ PSnetwork stays UP! Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors. No controllers detected when this happens, no BT, no wifi, UNTIL I manually restart the console via front button) As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed ( since this PS4 model uses just WIFI 2.4 GhZ, and using a direct ethernet cable is better ). Bottom line: I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !. My controllers stays connected to the console for hours, even when REST MODE, I can wake up the console with no issues in connectivity / BT at all. So, I’m just posting this self answer to be documented in this site, in order to suggest a simple idea for others in similar situation and with consoles out of warranty. Simple as just using the included ethernet port in the console worked for me. YMMV. My 2 cents.
so all of those suggestions are pretty much the accumulation of the diagnostics. before going forward, connection issues can be caused by distance and obstruction. make sure any paired devices are not blocked by things such as doors/walls of an entertainment unit, walls, or couches, or even the human body.
- i always start with a factory reset, and firmware restore. download the PS4UPDAT file from the Playstation website, and reinstall it onto the device by following the steps supplied by sony’s support page. The reason i start with this, is because it is the least invasive of the repairs, and fixes a various number of issues that are caused by data corruption.
- Next, i would look at a cleanout. Dirt and dust are conductive, and can cause board shorts. this can cause issues with processing the components like antennas.
- replacing internal components. the Pickups for Bluetooth and Wifi are wired through the device, and mounted into the front of the housing. they can pinch from just moving the device. they can also build up static electricity from dirt and dust in your device, which could essentially damage them if the discharge is powerful enough.
- Logic Control for the Wireless device: The wireless card is soldered into the motherboard, and replacing this requires a skillset in Surface mount Soldering. this could be failing, which can result in faulty connection.
- Integrated motherboard failure: The problems could persist into the circuits in the board. this would require a board replacement, and that becomes more expensive than replacing the device itself, as the board is also paired to the Disc drive, which would also need to be transferred.
If you have your ‘connect to internet’ box checked on your PS4 system settings, and you lose Wi-Fi, the Bluetooth controllers will lose sync, at what seems to be a random time, afterwards. I unfortunately have no internet service provider where I live but I am able to use hotspot via my phone. If my phone dies while I am using hotspot for my PS4, I will lose my Wi-Fi connection, and shortly later my controllers will unsync. I have to perform a hard reset to get my controllers working again. This problem only occurs when I have the ‘connect to internet’ option activated but no wifi access. So put simply, if you have the ‘connect to internet’ option checked, make sure you have sufficient internet or it will annoy you greatly. I wouldn’t spend money on a new controller or try to fix my antenna just yet. . . Pretty sure it’s some sort of interference issue between Bluetooth and the PS4 attempting to connect to Wi-Fi. Hope that helps…
I know how to fix it just take your ps4 outside and shoot it with a shotgun like 5 billion times and it will work
Go into you device setting and then turn off the bluetooth, then turn on the setting to cable and plug it into your charger
I know how to fix it its easy just take your ps4 outside and shoot it with a shotgun 5 billion times and it will work
I’m having the same issue but I’m thinking it’s the WiFi router or service provider because I only have the problem at my gfs house and not my own.
If you have original PS4 then it only connect to the 2.4GHz or 5GHz band on your router. If you receive an error on your PS4 that the signal is too weak then just reset or reboot your router.I know this sound weird but trust me it helps maximum of times otherwise turn off other devices on the network. If your PS4 is far from the router then try to move your system as closer to the router as you can. Some time it might be an issue with DNS server setting. Find the setting button on your PS4 menu.In that search for network and in that select set yp internet connection. After that select custom from there. Select the WiFi network from your router. Once you connected to the network select do not specify option. Select the DNS setting on manual. Setup primary DNS on 8.8.8.8 and secondary DNS on 8.8.4.4 If you are not getting all these steps then use Ethernet cable to connect your PS4 and Router. problem solved.
Connect your PS4 to the internet with a LAN cable and problem solve!! No idea why this issue happened when it is connected with WiFi, and hope it gets fix with the PS5
The controller disconnecting really confuses me however the PlayStation disconnecting from the Wi-Fi is normal. The way to fix it is by changing the Wi-Fi channel, I changed it by going to 192.168.1.1 and changing the channel but it depends on your Wi-Fi provider
Having the same issue except I have only owned my ps4 for about 2 months first issue I had was the controller that came with the ps4 started an an analog stick drift so I just went and bought a new controller now I’m having my controller disconnect during a game. I have to hard reset the ps4 to get the controller to reconnect it’s so frustrating!
After having this issue only recently, and reading through these posts, the issue with controllers disconnecting when the system is using wifi, is directly related to the system using the same antenna. If you turn off wifi on the PS4 or connect it using an Ethernet cable, the problem goes away immediately. This has to either be a firmware issue or a problem on the board, as replacing the antenna did not change anything. Normally my system only runs with a wired connection, but I recently moved temporarily and my normal network connections will not be setup until my new house is built. I broke a controller in the process of trying to fix this. It was old, and I felt better for a few minutes, but Sony screwed up an update back in 2017 that still persists today, and seems to be a problem even with the new systems.
use ethernet cable, works
the problem is that your ps4 will have trouble connecting to bluetooth therefore it doesn’t read some of your inputs and it will lose connection and turn off your controller, also poor wifi connections can cause bad controller connection aswell
Merged dual-band network that runs on both 2.4GHz and 5GHz on the same SSID seem to create an issue when there’s a brief interference in your network signal triggering disconnect. Going into your router settings and giving them unique names seems to remedy this problem. (Don’t recommend Xfinity routers) can also run the hardwired connection. (Your PS4 is probably dirty too 😂)
I had this problem with my older PS4 I even bought a new controller. I have recently bought a PS4 pro and the same happens with this unit with the included controller and the older controllers. I think that there must be an issue with WiFi interference. I live in a condo with multiple WiFi signals and it would be nice if Sony could add an option to change WiFi channels on the controller. I will have to try the hard wire Ethernet cable and see if that changes anything for me.
Iv got same problem when playing gta5 on ps4 the control seems to take over by disconnected and running it’s self iv tried reset control but still same problem anyone help me solve.
Had to buy a wifi extander with ethernet output. Connect the ps with a ethwrnet cable and the controller with a usb cable. Dont use wifi. Never.
Some times it must be related with your Antena. So try On new Antena. On the other hand it is related to your firmware use. So check onit. Sometimes issuer arisen because of the last system updatem. keep try with both mention above.
Bruh just reset your internet connection that usually means that the internet may be losing connection speed at times or try using google dns that boosts internet speed usually
I’m having the same problem on ps4 standard, my controller wont connect and just flashes white(i’ve tried everything to fix it). I recently bought a new ps4 because nothing would work, but I need to transfer my data from the old one to the new, but I can’t transfer the data because my controller wont connect and my ps4 isn’t connected to my wifi. So now I have another problem which is how do I transfer my data from the old ps4?
I suggest opening the console and manually check the Bluetooth antenna and receiver if it is still good and if it is still connected to the motherboard. If it is not damaged, just clip it back in place on the motherboard and that will solve the problem. If it is damaged, buy a new receiver and put it on urself. It’s pretty simple.
Well mines different my controller does not disconnect but randomly when I play games like fortnite and other games the wifi turns off on my ps4 slim and I do to make it work is text internet connection and it works but then turn off your ps4/slim/pro and play tomorrow and it will work sometimes it will do it on certain days I hope for you guys not in Friday or Saturday or you will cry but hey just do that now about the disconnecting controller idk about that because it never happened to me and I hope it never would I hope I’d help u!
I’ve not been having this EXACT issue but similar. My controller with lag while playing games. I could be pushing the stick in one direction and the controls get “stuck” and my player will be moving in a completely different direction. This happens often and I’ve also had issues with the Bluetooth not staying connected with a PDP Cloud remote license for use with PS4. I’m really pulling my hair out over it. I did read where one person was having trouble after plugging in a USB hub, which is something I did a month or two ago. Not really sure when the issues started. I’ve repaired my wife’s laptop in the past so I think I could do any repairs that would necessitate such a thing. Anybody have any thoughts if this would be the same cause?
This was happening to me on my PS4 Pro every 20 minutes or so. Last night I switched the wireless connection from the 5 ghz to a 2.4 ghz connection. I then played for 3 hours without disconnecting. I dont know if this will work forever, but so far so good.
The only small work around I have found for the same problem is to have the PlayStation run on ethernet connection and don’t let it connect to WIFI otherwise it starts happening again.
Have you took it apart to see if you have any broken ribbons I know I had to replace mine and it works like new the one from the Little microchip to the motherboard
From what I’ve seen from researching is there is a chip that connects to both wifi and controller and it can easily get damaged, so they could be the problem
Hello, I am having this same exact problem. I don’t know how to fix it besides doing a hard reset. I can say that after you hard reset your console and disconnect the ac cord from the PlayStation for a couple of minutes, then it should happen less often. This has never ever happened to me before and I have had my ps4 ever since it first came out. I’m thinking it has something to do with an update but I’m not really sure. I only say this because it’s happening to a lot of people from owning the ps4 when it originally came out, to having a new one they just bought not to long ago. Hopefully this gets fixed ASAP
After having the same problem and significant testing I found it replicable when downloading something, playing a game and having a streaming service suspended in the background. I believe the system kicks off user access to keep the console from possibly overheating or overloading?
I’M PRETTY SURE THE WIFI AND BLUETOOTH CARD ARE 1 AND THE SAME… SO I PLUGGED THE LAN CABLE IN AND I HAVEN’T HAD THE TROUBLE AGAIN.. sorry for the CAPS…
Hello, I had the same problem, controllers loosing connection from ps4 and reset on ps4 needed. I know is a problem related with the wifi router, because with a Ethernet cable is not happening, and same issue with a brand new ps4. Solution, laptop connected to wifi, and ps4 connected to Hotspot from laptop. With that, no problems at all, I know is not the most comfortable one, but hopefully helps :)
