Chosen Solution

Power went out. Now Ps4 displays the following message: Ps4 Cannot Start. Attach Usb with 5.05 software or more. Already tried that several times with the right file (900+mb) doesn’t work. Tried removing HDD and checking it’s functionality… It works perfectly.. I formatted it manually on PC and tried again still didn’t work. What can I do to fix it? Some guy in a PS store told me that there’s a problem with the NAND which I didn’t understand and said he couldn’t fix it.

Are you using a usb stick formatted fat32? Is it in the correct folder /PS4/UPDATE/PS4UPDATE.PUP? Have you tried using another USB Stick/HardDisk?

This just happened to my son’s ps4 and believe it or Not, it was the USB cord was bad!! We received the SAME message and then it wouldn’t even turn on… just a white stripe! Was about to take it it with last hope of get getting it serviced when I attempted to use that cord to connect my computer to the tv and it wouldn’t work- I switched it out for the cable box NEW USB and that worked.. a few hours later it dawned on me that could have been the issue with the ps4! I hooked it up and it turned right on!! No problems. Sometimes the answer is too simple to see. Hope this fix gets spread :)

Follow this guide - PS4™ Complete System Software File: https://www.playstation.com/en-us/suppor… Scroll down and follow the instructions on that page where the bolded heading specified above. If you follow the instructions to the T it should work. Unless there is a hardware problem which is usually either a faulty hard drive or non-functional blu-ray drive (can be caused by drive board or circuitry of drive controller on board depending on model).

Looks like your PS4 is looking for the initialisation software. There are two options for downloading firmware from the PlayStation support website. One is a firmware update and the other is the full firmware package, both are called PS4UPDATE.PUP. You need the full firmware file which is a much larger file than the update, around 2GB I think. Beware though as this firmware performs a full reset of the PS4 which means it will wipe everything off the hard drive.

Hi there. i have exactly the same problem. can someone help? Many thanks

ya probé de todas las opciones que te da el modo seguro y continua la pantalla “Cannot sart the PS4. Ya probé que el disco duro este en buenas condiciones .

  • Solo al iniciar el PS4. se tarda como 50seg. en arrancar, me da vídeo y después me manda mismo mensaje de: Cannot sart the PS4. y que actualize la version 7.00 por USB . la cual ya baje la actualización la ejecuto y carga una barra blanca al 100% y al reiniciar regresa a la misma pantalla de: Cannot sart the PS4. y es un circulo que no termina y no inicia la consola. ayuda

I tried everything to reinstall my ps4 an update it to 7.50 an it still not

Losing my mind… Did both files for PUP update and Hard reset. No errors.. Finally got a hard reset to work started reloading life into clean drive. The PS went into sleep mode and woke up doing it again. Cannot start PS4 and asking for update 7.51 on a jump drive again. Not working.. now safe mode is locked into only highlighting option 7 and cannot navigate. I enter for the option and it’s asking only for USB and stuck.. Removed hard drive to check startup for different error so seems the SSD is functioning. Still thinking may need to buy complete new SSD instead of sending it off.

We just had the same problem and we solved it by plugging the PS4 directly into a wall socket with no other cords sharing the outlet.