Chosen Solution

I’m officially at my wit’s end here. I have a customer who is a Veteran, and the only game he wants to play is Assassin’s Creed IV: Black Flag on PS3. He brought in his PS3 because the game freezes almost every time at the LOADING screen when the bar gets all the way across. Here is a list of what we have attempted to repair this issue. Oh, and yes, he has been able to play this game before. HIS PS3 SLIM

  1. Disassembled and clean Laser LENS.
  2. Cleaned Disc.
  3. Repaired HDD.
  4. Backed up data, installed used 250GB HDD, installed PS3 Software 4.81, and restored data.
  5. Deleted update file to Assassin’s Creed IV: Black Flag and redownloaded.
  6. Deleted saved game data
  7. Used 2nd Assassin’s Creed IV: Black Flag disc. So, in an attempt to figure this out because I told him it’s either the disc or his system, he brought in another Assassin’s Creed IV: Black Flag Disc for PS3 and a used PS3 Slim that he purchased at GameStop. Like I said, he REALLY likes this game. So… NEW PS3 SLIM (NEW to him)
  8. Transferred data using ethernet cable from OLD PS3 to NEW PS3.
  9. Formatted system and created new user.
  10. Kept system from hooking up to internet to download update.
  11. Updated game software with no saved game data or user account. PLEASE HELP! (Image of hair on ground after pulled out)

@pcsfortdodge you cannot properly diagnose the PS3 with just testing one game. You will have to convince your customer that you will need to get a couple of different games loaded to see if it is the system or the game.