Chosen Solution
Dear Friend, My Sony Xperia Ultra Z’s screen is turning off during the calls and I have to click the power button twice. Sometimes volume is turning down and I cant able to make it high coz the speaker skin is not coming while clicking the volume button. Please help me with your videos. Thanks and Regards, Shinto Vincent
This sounds like a defective proximity sensor. I had this on a few phones, most recently with a brand new note 3 right out of the box. Does this phone have a screen protector or anything near the proximity window? I’ve found that screen protectors sometimes block the light, making the phone think it is on your face during a call. My money is on a defective proximity sensor.
Had the same problem with mine. It worked fine after I removed the screen protector. Have to buy a new screen protector now but that’s cheap enough.
