Chosen Solution
When I use my new phone for calls, it always turns on and starts doing random things during the call. Have tried to adjust all kinds of sensitivity settings. Have only a slim case on it…no screen protector yet. Very frustrated. Thanks!!
This is a problem with the proximity sensor not recognizing your face being near it. Do me a favor, and type #0# into the dial pad, and select Sensor Run your hand across the top of the screen, and if the device turns green, and begins to vibrate, then your sensor is working fine, and there is a setting somewhere that is being missed. if it does not, you have a failing sensor, and you need to repair it.
I was having the same problem. My son and I got S8 phones at the same time, his worked mine didn’t. I tested the sensor on my phone and it worked great. After reading more, I realized it might be my new phone case so I took it off. Guess what, phone works without the case. So, what’s the problem, I was using a magnetic wallet case. The magnet was interfering with proper functioning. I’m bummed too because I really like this case.
found the issue and the solurikn guys!!!! youll have to trun off the smart stay feature to stop this problem…..
Mine does not have a case only a scratch guard still it doesnt work need help
Most likely the case. Take it out of the case and try it . If it works then it’s your case. IF not take it back under 1 year manufactures warranty and let the company know it hasn’t worked. They should replaced the phone.
Did all of the above… still vulnerable when talking on the phone to “stuff happening”
I have the same issue with my note 8. Theres no screen protection and none of these options noted worked. My husbands screen goes black when hes on a call but nothings worked for mine and im tired of hanging up on people and changing random settings/opening apps while on the phone!
Hi I own the Samsung Galaxy 8. When I went through my phones settings their was a pla c.f. where u can shut down the full screen during a call and just make it look like a small bubble. I hope that works.
i had same problem on s6 edge. i run #0# , the sensor wasn’t working. i restart the phone and now is working. thanks for the code !!!!
Samsung screen goes black during phonecalls Go to Settings > My device > Smart screen and turn on Smart Stay.Open your Phone app, then tap on yourmenu button and tap Call Settings. Uncheck Turn off screen during calls.Test by placing a phone call as with these 2 settings the issue should be resolved.
I noticed this issue on my Note 8 after I installed Sync.me. I disabled the CallerID feature (thinking maybe that’s preventing the screen from turning off during the call) and restarted my phone. The proximity sensor started working during phone calls, again. Then I reactivated the CallerID feature in the Sync.me app out of curiosity and tried another phone call and it still works. Not sure what the problem was, but maybe turning off the CallerID feature in a 3rd party app that you may have installed may do the trick (because it pops up during the call).
I have the same issue. S7 edge Android 8.0. Was working fine until a month ago. Cant tell if its the samsung patch update or not. I have no screen protector, no case. Dialled that number for the diagnostic tool ran the sensor test. No issue with proximity sensor reported. I have cleared my devlik cache, rebooted, enabled and disabled smart stay and it has not fixed anything for me. Would like some help if any
The solution was somewhat easy for me but was hard to find…
Go to Settings>Advance Features>Motions and gestures then
If using phone (speaker) or voicemail, screen goes black & only wakes up w/ power button Answer Cover sensor (Samsung galaxy a70 it’s at top center.) IMO if xposed 2 light, it thinks it’s not being used. INFO from youTube video
