Chosen Solution

com.android.phone error message

Hello, So what I would recommend is to factory reset your phone. Please follow the info below!

  1. Download and Install Samsung Kies (http://www.samsung.com/ca/support/useful…)
  2. Click Tools
  3. Click Firmware upgrade and initialization
  4. Type in your model *You can do this by searching “[Your Carrier] Samsung Galaxy s6 " in google.
  5. Type in your serial number in *This will be located on your phone box, or under your phone battery
  6. Click Okay
  7. Turn Your Samsung Galaxy S6 by holding the Volume Down + Home + power button
  8. Connect your s6 to the computer
  9. Click Ok
  10. Follow the instructions! I hope this helps. Wish you luck! Keegan