Pc Wont Reset There Was A Problem Resetting Your Pc Hp 15 Series

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I tried the solutions from my last question found here: PC wont reset, “There was a problem resetting your PC…” I think i did the second solution right but really am not sure to be perfectly honest. (HP Pavilion 15-aw065sa) please help if you can, need to get this done thank you for your time

The reason why your PC won’t reset may be that there is corrupt data on the hard drive. Try opening a Command Prompt window as an administrator and running some commands that can fix the issue. To open the Command Prompt window, type “Command Prompt” in the Windows Search box on the TaskBar at the lower right-hand corner of your screen. Select “Run as Administrator” on the list that populates. Click OK on the User Access Control box that appears. Then copy and paste the following command into the Command Prompt Window: sfc /scannow && dism /online /cleanup-image /restorehealth && chkdsk c: /r Allow the command to run, and near the end you will see a message: Chkdsk cannot run because the volume is in use by another process. Would you like to reschedule this volume to be checked the next time the system restart? (Y/N) Type “y” and hit enter. Then reboot the computer. Allow it to finish the self-repair (it may take a while). Then try resetting your computer again.