Chosen Solution
This past week my phone stopped connecting to the mobile network. Cannot make calls or text. I tried factory reset and that allowed me to call/text over WiFi for the first 2-5 minutes. Then text/calls all of sudden don’t work. Have tried a few things but would welcome any feedback. One thing I did do recently was had the screen replaced. However, calls/texts were working after the fix (and mobile network was connecting). Only last night did the phone permanently not connect to the mobile network. It was going in and out throughout the day and eventually no longer connected.
Hi @zerausxela , Have you tried another network compatible SIM card in your phone or tried your SIM card in another network compatible phone to see if it worked OK? Basically swap the SIM cards between two same network compatible phones and check what works where. Have you tried starting the phone in safe mode and check if it works OK or not? How long ago was the screen replaced? Most reputable repairers offer some sort of guarantee on their workmanship even if only 30 days (user abuse excepted of course) so if it was repaired professionally only a short time ago contact the repairer and ask them about the problem as it seems very coincidental
Restart your device and check for signal bars. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. Turn off Wi-Fi to make sure you’re using the T-Mobile network. Set the device Network mode to Auto.
