Chosen Solution

when I turn the unit on, it does the vacuum , as I can hear the units sounding, but when you put the floor portion to use, the brushes do not turn at all like they once did. is this a repairable item? I know there is no belt connected, so something else is wrong.

MY serial # is 175-US-A51394 I did not find it. My brush roll does not turn. I cleaned all thread and hair etc, from rollers and it still does not turn. What do I do. Thank you.