Chosen Solution
Replaced screen and battery since it was open. After installing the new battery, Surface Pro 3 says no battery installed.
If your computer is not detecting the new battery, try taking it back out. Make sure all the contacts on the battery are clean, as well as all the contacts on the inside of the computer. Put the battery back in, and make sure that it is in securely. Also, if the battery is defective or is not one that the manufacturer recommends, that may be the cause of the problem.
Sounds like a bad battery. Does the original one still work? If so, I’d return the new one and get another.
The number one reason for new batteries not working on Surface Pro tablets is that the shim/bridge that goes between the battery connector and the MB is either missing or not seated properly.
Lew, I don’t know if you have read my previous problems and apparently this may be a bigger issue that anticipated, however, I was getting the message on the screen when booting, that there is no battery present also the battery indicator was showing battery with a line through it. I removed the terminals again, 4th time, cleaned everything and reseated the ribbon. Now it is showing the battery is at 100% which it never showed that, and at the bottom still indicates that there is “No battery detected”. That being the case, why is it showing the battery fully charged? I believe there is a chip in the battery similar to iPhones, that if it isn’t an OEM battery, it will not work, not positive on that, But it seems that the battery companies for Microsoft are very mysterious and although they say that this is a Microsoft battery, there is no indication or emblem from Microsoft on it. It’s in Chinese and unfortunately I can’t read it. Do you have any other suggestions. Richard Ayoub
Lew I just ordered one from England, no telling how long it will take to get here! I have another SP3 to change a battery out and a SP2 for battery. This is my first one and don’t want to destroy 2 more unless I get it down pat! Thanks for your info and will like to report back so keep watching. and thanks again.
