Chosen Solution
I can buy the rollers from Fujitsu, but they will not give me the instructions on how to disassemble and reassemble the machine to replace them. These are the small gold rollers, not the large grey rollers. If anyone has done this, please let me know how you did it.
I have a very similar problem with my ScanSnap S1500M. Those little gold-colored rollers seem to be silicone and mine were/are deteriorating. Fujitsu Tech told me they did not supply the silicone rollers to customers; that it would cost more to send them them machine to replace them than to buy a new model. So, I used needle-nosed pliers to pull these off the bars in small bits (yes, they’re that bad) in hopes I would learn that the machine can still scan without them. And actually, it can! However, I need to truly complete the job of removing the deteriorated silicone from the bars - I got most of it but not all and what’s left is leaving sticky residue on some of the pages I try to scan which causes a paper jam. I’ve been lucky with this scanner - 10 years of ownership and 9 of those in a humid climate. It’s no longer supported by Fujitsu and I have to use it with an older version of macOS (High Sierra). My work-around for that is to store all my scans in iCloud so that I can scan using the old macOS on my antique desktop but then I access the docs via my newer laptop that uses macOS Big Sur. It’s cumbersome but it works. Now, back to getting the rest of that silicone stuff off…
