Chosen Solution

When I scanned any type of documents or even copy a documents, it has an output of thick horizontal line on the copied documents. What needs to be done to fix it? seems nothing showing dirty marks or anything that might create a line on the scanner bed. Is it hardware ?

Most likely a speck, dirt or some foreign body on the Glass (the slender section of Glass) to the Left of the main Body of glass. All it takes is a tiny dot of dirt. It will print as a continuous line down the entire printout.

Does not happen when I print . It Does happen when I scan fromm feeder or flat bed and also when I copy

I have the 2” stripe as well only when scanning or copying. Printing from computer is fine. I have the line with or without anything on it, top open or closed. It also splits my scanned image in half. I have cleaned glass, reset, adjusted brightness, contrast, different document sizes.